Because your voice matters.

Patient Partner Contributor, Evaluating Professionalism

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Open to Interior Region, Patient partners from Kelowna and surrounding area

Last updated

Kelowna General Hospital’s (KGH) Cultural Transformation group would like to review KGH’s professionalism when it comes to interacting with patients. Help us understand how we’re doing based on your personal experiences.

Open to: Patient partners from Kelowna and surrounding area

Lead Organization or Department

Kelowna General Hospital - Cultural Transformation

Aim

The goal is to focus on improvement in the area of staff professionalism. Along with engaging staff, we want to hear from patients because they are the ones receiving the care and will have the most personal perspective.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

    Be willing to:
  • Share an experience from KGH
  • Describe your experience via the RSVP form in this invitation including examples
  • Share either positive or negative experiences

Logistics

Number of vacancies: 5 Location, Date, Time and Frequency:
  • This opportunity will be conducted by completion of the RSVP in this opportunity
  • You will be contacted if further clarification is required
  • Your experience will remain anonymous (only shared with the lead for this work so they can contact you as needed for further clarification)

Reimbursement

There are no reimbursable expenses associated with this opportunity.

Background

A management team has been formed to explore professionalism in the acute care setting at KGH in the following areas: 1) patients knowing name and occupation of staff at the patient's bedside 2) professional dress - staff dressed appropriately for role? 3) cell phone use? - have patients seen staff distracted by their use of cell phones? 4) have staff communicated respectfully with patient? 5) When I use the words "staff professionalism" what expectations and hopes come to mind?

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Interior Region
778.516.3308
cstathers@bcpsqc.ca

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.

Members of the BCPSQC pose for a team photo at the Quality Forum 2019.

Health Quality BC administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.