Participant, Vernon Jubilee Hospital Acute to Community Improvement Workshop

Patients have a voice! Interior Health is committed to safe quality care of patients and families and want to hear from you! This quality improvement workshop will help improve the patient experience, their care, and their health care journey home from the hospital.

Open to: Patient partners in Vernon and the surrounding area

Lead Organization or Department

Interior Health, North Okanagan Hospitals and Communities

Aim

The aim of this project is to improve the patient experience and associated care while transitioning between acute and community care in Vernon.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Eligibility

• Experience as a patient, family member or caregiver with both acute care and community care
• Comfortable sharing your experience and recommendations in the workshop

If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

Vacancies: 1 Date and Location: December 3 - 7 from 800 - 1600 is preferred but open to availability of the patient representative Location: The workshop will be held at Vernon Jubilee Hospital

Reimbursement

Expenses such as parking, mileage and lunch will be covered.

Background

The intent of involving patient partners from the Patient Voices Network is to improve services for patients when they transition from acute care to community care. There is a interdisciplinary team involved and having the patient perspective is key. It is important to have a patient representative as his/her feedback will guide staff in performing and improving care. The patient voice provides them with setting improved standards and key understanding for patient-centric care. It is important to have the patient perspective as health care is patient-centric, meaning the patient experience is key to the appropriate improvement work for safe quality care. LEAN is about quality improvement work while keeping the patient at the center of this work.   The intent is to have a patient participate to share his/her ideas, thoughts and feedback to improve. LEAN principles are as follows:

1. Identify value from the patient perspective
2. Map the health services based on value to minimize waste and to increase the patient experience for care
3. Eliminate waste meaning unnecessary resources
4. Creates a seamless flow of processes to effectively care for the patient
5. Replicate learning/best practice (standardize) – so that the improved care is sustainable and is of value
6. Seek perfection or continuous works on quality improvement

Lean management is an approach to running an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region
778.516.3308
cstathers@bcpsqc.ca

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