Participant, Home Health Services Intake Improvement Workshop

Interior Health is leading a five-day workshop to review their centralized intake process. They are hoping to include a patient partner to provide feedback to improve their turn-around time and communication during the process.

Open to: Patient partners from Penticton or Summerland

Lead Organization or Department

Interior Health, Home Health

Aim

The goal of this project is to map out Interior Health's current process to find places where they can improve response times, shorten the length of time it takes for nurses and other professionals to see clients, and improve communication throughout the intake process. The team wants to ensure they take into consideration the patient voice when making recommendations for future change. The patient partner will be asked to provide their experience with the intake process, and provide suggestions for improvement during exercises/activities over the week.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Eligibility

• Experience working in large groups (there will be approximately 20 - 25 Interior Health staff in the session)
• Comfort telling your story - it is important that the patient representative feel comfortable sharing this info with a large group
• Interaction with the Home Health intake process an asset
  • If the Patient Partner has not had experience then they would be asked to provide feedback as to how they would like to be interacted with, should they ever have to access the intake office for Home Health.

Logistics

Number of vacancies: 1-2 Location, Date, and Time: This workshop will take place in Penticton (exact location TBD) on November 5 - 9 from 0830 to 1200

Reimbursement

Mileage and lunch will be covered.

Background

Interior Health has been interested in reviewing their Home Health centralized intake process for some time and this is a good opportunity to do a ‘deep dive’ into this work. They are using the Lean methodology to do so, which looks at practices through a quality improvement lens, and allows people who do the work to identify waste and non-value-added activities from the patient perspective. Home Health services cover community wound care, case management, community rehab (occupational and physiotherapy), social work, respiratory therapy, dietitians, and speech language pathology.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region
778.516.3308
cstathers@bcpsqc.ca