Participant, Interior Health Repatriation Collaborative Launch and Subsequent Learning Sessions

Sometimes a patient’s care needs are better met in a hospital outside of their home community. Ultimately repatriation is about ensuring patients are returning to their home community after  receiving these specialized services in a proactive streamlined way that supports their health and wellbeing along the continuum of care. See details below to find out how you can impact this important work!

Open to: Patient partners in rural Interior region communities

Lead Organization or Department

Interior Health (IH) - Quality Risk and Accreditation

Aim

IH provides acute care services across a large geographical area. To best serve the public it is often necessary for patients in smaller communities to access care in larger more central locations. Repatriation is the process of returning these patients to a care facility closest to their community after receiving their specialized services. The goal of the IH Repatriation Collaborative is to improve upon the current repatriation process, spread it throughout IH, and sustain the ability to consistently optimize the planning, coordination, and repatriation of patients between sites. Ultimately repatriation is about ensuring the patients are returning to their home community in a proactive streamlined way that supports their health and well-being along the continuum of care.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement (www.iap2.org). The promise to you is that the research partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Eligibility

This engagement is ideal for patient partners who:

• live in rural communities within the Interior region
• have received care in larger centers and experienced repatriation to their home community care facilities

Note: If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

• Vacancies: 1

Summary of Commitment and Format: We are hosting a two year collaborative. Patient partners are invited to participate at our collaborative launch (in person) and subsequent learning sessions (virtual sessions) to support the work by providing ideas, perspectives, and stories (as able) in relation to the repatriation process. Collaborative Plan: In the first year we will be actively engaged in understanding our current repatriation state and actively making improvements.  The second year is to monitor the new system to ensure we are continuing to hold the improvements we have made. Year one:

• Launch: September 28, 2017 from 0800- 1600 in Kelowna
• Following the launch there will be five virtual Learning Sessions (2.5 hrs. each) hosted approximately every second month (exact dates TBA) and one full day face to face first phase wrap up and next steps session (8 hrs.). The time in between the Learning Sessions (known as Action Periods) will be when the teams will work on their identified improvements.

1. November 2017 2. January 2018 3. March 2018 4. May 2018 5. June 2018

• Phase One Wrap Up & Next steps: September 2018 full day face to face meeting in Kelowna

Year two:

• There will be four virtual Learning Sessions held every three months for 1-2 hours in the months of:

1. November 2018 2. February 2019 3. May 2019 4. September 2019 (final wrap up session)

Reimbursement

Pre-approved travel expenses will be reimbursed.

Background

There has been a need identified by the teams currently participating in the repatriation process to make some improvements (local and regional) and for spread and sustainability within the health authority. IH has chosen to address this need through the use of the Institute for Healthcare Improvements collaborative model for change. Also recently the IH Senior Executive Team endorsed the new IH Repatriation Policy. We would like to have patients as partners at our collaborative launch (in person) and subsequent learning sessions (virtual sessions for up to one year) to support the work by providing ideas, perspectives, and stories (as able) in relation to the repatriation process. The collaborative core team members are:

• Sponsor: Brent Hobs IH Network Director Patient Transport & James Chan, IH Corporate Director Quality, Risk, Accreditation, Infection Prevention & Control
• Collaborative Director: Naomi Erickson, Manager of Quality Improvement & Patient Safety IH West; Client Experience IH
• Content Expert: Kim Petryshyn IH Team Leader Patient Transport Office; Kari Grant Project Leader & Health System Analyst; IH Patient Transport Office; Nial Helgason Acting Manager of Quality Improvement & Patient Safety IH Central & East; Accreditation IH
• Participation from key stakeholders from all IH acute care and community care hospitals

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo
250.879.1077
jfoidart@bcpsqc.ca