Interviewee, Perspectives for HealthLinkBC Service Transformation Strategy Project

Would you like to participate in re-imagining how HealthLinkBC can best serve citizens throughout BC as the trusted, always available source of information and advice? If yes, this could be the opportunity for you!

Open to: Patient partners across the province

Lead Organization or Department

Ministry of Health, Primary Care Division, HealthLinkBC

Aim

HealthLinkBC is in the process of re-imagining its future strategic priorities and would like to better understand the needs and priorities of patient partners who have experience using their services. Patient partners will be asked to participate in interviews to help understand the goals, preferences and behaviours of individuals and their families when accessing health information and online health services to manage their care.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

Open to patient partners from across the province who have: • Experience using HealthLinkBC services through their website or the 811 telephone line to speak with a navigator, nurse, dietitian, pharmacist or qualified exercise professional • A desire/experience accessing public health information online and/or desire/experience with seeking health care services virtually - whether through chatbot, text, phone, email, or videoconference If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell

Logistics

• Number of vacancies: 3- 8 • Date and Time: One-on-one interviews will be scheduled weekdays from 9am-5pm from September 14-25, 2020 and are expected to take 30-60 minutes. • Location: Telephone or via an online meeting • Commitment: One time, however as a follow up exercise patient partners may be invited to participate in a virtual focus group later on in the year (as engagement plans are still evolving for this project)

Reimbursement

There are no expenses anticipated.

Background

HealthLinkBC provides reliable non-emergency health information and advice in British Columbia. Information and advice is available by telephone, website, mobile app and through print resources. The COVID-19 pandemic highlighted HealthLinkBC’s critical role as the trusted source of health information and advice for British Columbians. It also created the momentum and desire to further re-imagine HealthLinkBC’s future strategic priorities and role within the health sector. Patient partners will be asked to participate in one-on-one interviews which will help to co-design HealthLinkBC's future state and strategy. We will use the input from patient partners with the goal of optimizing the citizen experience when accessing HealthLinkBC services. You will be asked about your previous experience accessing HealthLinkBC information and/or services, any pain points you may have experienced, and your preferences when seeking health information or virtual health services.

Health Care Partner Contact Information

Cassy Mitchell
Engagement Leader, Patient and Public Engagement
250.279.0717
cmitchell@bcpsqc.ca