Interviewee, ICBC Education Project Needs Assessment

Are you interested in helping improve and support education for health care professionals related to what process to follow after one of their patients experiences a car crash? If yes, then please consider joining the ICBC Education Project as a patient interviewee.

Open to: Patient partners across the province

Lead Organization or Department

University of British Columbia, Division of Continuing Professional Development

Aim

To support health care professionals as they navigate the new ICBC reporting process for their patients who have submitted a claim, while ensuring that the patient experience is improved. We are seeking patient partners who are willing to be interviewed about their experience accessing care and navigating the system throughout the duration of an ICBC claim. These interviews will inform workshop development. Please note: The interview will not include any questions related to the quality of care received from a health care provider, the details of the crash, or any associated legal proceedings. Rather, the interview will be focused on the ICBC reporting process itself.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

Open to patient partners across the province who:

• Have been injured in a car crash, opened a claim with ICBC and have accessed medical care or treatments within the last 3 years
• Comfortable discussing their experience as a patient Please note: The interview will not include any questions related to the quality of care received from a health care provider, the details of the crash, or any associated legal proceedings. Rather, the interview will be focused on the ICBC reporting process itself.
• Reflect an urban and rural perspective

If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

Logistics

• Vacancies; 3
• Date and time: To be determined by patient partner availability. Interviews can take up to two hours in duration and will be scheduled throughout September and October
• Location: In person within Vancouver or via teleconference for the rest of province
• Commitment: One-off
• Interview details: It’s not about the specific medical care (i.e. their particular injuries), but rather navigating the system (for example, the referral process, how quickly did they see another care provider like physiotherapy, were they informed about self-referral options, were they told about their reports being sent to ICBC by their doctor, what was the return to work planning process like for them).

Reimbursement

There will be minimal or no expenses associated with this initiative. If there are any costs associated with travel to an interview (parking reimbursement, mileage or transit costs), then these will be reimbursed as needed.

Background

On April 1, 2019 ICBC changed their reporting process for health care professionals and we want to know how this has affected the patient experience of care. The aim of this initiative is to support health care professionals to navigate the new ICBC reporting process while ensuring the patient experience is improved. We are creating in-person workshops and online modules for health care professionals teaching them how to best navigate the new ICBC system. Information we are looking to collect will include your experience of:

• Accessing care and referrals
• Return to work planning
• How health care providers can support the claims process

ICBC-Education-Project-Phase-2.pdf

Health Care Partner Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern BC
250.615.9932
calmost@bcpsqc.ca