Conference Speaker, Demystifying Authentic Patient Engagement: Principles and Strategies (April 2018)

Authentic patient engagement principles and strategies are invaluable to ensuring opportunities value time and contributions of patients and health care partners alike. We are submitting a proposal to share our take on authentic patient engagement at the Beryl Institute’s Patient Experience Conference 2018. If you are passionate about sharing your experiences with a diverse range of international stakeholders, read on!

Open to: Patient partners across the province

Lead Organization or Department

BC Patient Safety and Quality Council, Patient Voices Network

Aim

The Beryl Institute’s Patient Experience Conference (PX2018) is the world’s largest independent event focusing on strategies and successes related to patient experience and engagement strategies. Our aim is to work with health care stakeholders and patients to share BC’s experiences supporting authentic patient engagement with an international audience. The role of the patient partner in this opportunity is twofold – patients will be asked to assist in the development of presentation content and companion resources in the lead-up to the conference as well as co-present with BCPSQC and PHSA staff members at the PX2018 conference in Chicago, Illinois in April 2018.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.

Eligibility

• Has participated in patient engagement opportunities previously and is able to speak about their experiences.
• Available to present in person at the conference in Chicago (April 16-18, 2018). Please note that this opportunity is subject to approval from the conference coordinators in September 2017
• Comfortable presenting your own experiences with authentic patient engagement, highlighting how it felt to be involved both when these principles were followed and when things did not go as planned
• Comfortable supporting table discussions related to authentic patient engagement
• If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

• 1 vacancy
• Conference dates: April 16-18, 2018
• Location: Hyatt Regency Chicago, Illinois
• Commitment: One time event/presentation (Presentation date to be determined)
• You will be a member of four presenters; one patient partner, one health care partner from Provincial Health Services Authority and two engagement leaders (Anthony Gagne, Northern region and Carol Stathers, Interior region)
• The conference break-out session will be attended by 60-100 participants from areas such as health leadership, quality and safety improvement, clinical education/staff development, patient engagement/experience and patient and family advisors
• A selection committee will be reviewing all RSVPs and patient partners will be asked to participate in a brief interview to share more detail about their engagement experience (early September)

Reimbursement

Conference registration and expenses such as flights, meals, and accommodation will be covered.

Background

The Beryl Institute’s Patient Experience Conference 2018 is designed for leaders, practitioners, and patients who are improving the patient experience globally. Conference overview. The conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience. Patient Engagement in health care improvement is not new and there are many resources and supports available for those starting out. For those who want to take it to a higher level authentic patient engagement takes skill and expertise. The presentation is best targeted to those who have had some experience with basic engagement and want to improve their skills to help foster better outcomes. This session will take participants through several key principles of authentic patient engagement, using practical examples to demonstrate how this process can add value and ensure a positive experience for all stakeholders. A patient partner from the Patient Voices Network will share their own experiences with authentic patient engagement, highlighting how it felt to be involved both when these principles were followed and when things did not go as planned.  Participants will discuss how these principles of authentic patient engagement have and/or can be incorporated into their own patient engagement strategies.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region
778.516.3308
cstathers@bcpsqc.ca