Categories: Building Skills, Patient Voice Mail, What Matters to You
Each day, hundreds of British Columbians access health care. Whether it’s routine visits or more complex medical care, there is never a shortage of need for high-quality health care. The relationship between providers and patients is unique and not without its challenges. To ensure continuous improvement, we need to understand each other and start new conversations that create partnerships. If you’re unsure of where to start, here are some resources when you want patients and health care teams to work together.
- What Matters to You? Unmasking Communication During a Pandemic
BC Patient Safety & Quality Council
During the COVID-19 pandemic, health care providers have looked for ways they can continue to build trusting relationships with their patients despite the communication challenges experienced by wearing personal protective equipment (PPE). This resource has been developed to identify ways in which health care providers can overcome these challenges, build relationships and establish trust with patients.
- Believe Me: Health Equity for Sexual and Gender Diverse Communities
Health Equity Collaborative
This five-year study by the Health Equity Collaborative reveals how racism and gender discrimination are impacting the quality of care received by sexual and gender diverse patients.
- Introducing the heART of Healthcare: Safety, Healing and Partnership
Canadian Patient Safety Institute
In 2021, CPSI is celebrating Patients for Patient Safety Canada‘s 15-year anniversary. As part of this celebration, they are building an online, virtual art gallery of paintings, quilts or yarnwork, poetry and stories, sculpture, dance and song from people across Canada. These works will celebrate art as a way to express patient safety, prevent harm, heal after harm and engage patients and families as partners. It will feature work from patients, health care workers, leaders, and our partners from every walk of life.
- BC Ministry of Health Long-Term Care COVID-19 Response Report
BC Ministry of Health
This report by the Ministry of Health provides independent analysis and recommendations to support the province’s management of the second wave of the COVID-19 pandemic in the long-term care sector.
- Ethical Guidelines for Engaging with Patients as Partners in Health Research
Alberta Strategy for Patient-Oriented Research (SPOR) Unit
This document serves to provide ethical guidance on aspects of patient engagement in health research. The guide outlines definitions relevant to ethics and includes ethical considerations for health researchers and patients to reflect on when considering strategies for meaningful and active engagement in health research.
Author: the BC Patient Safety & Quality Council team