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Because your voice matters.

This Week’s Top 5 Resources — August 20

Posted • Last updated

Categories: Building Skills, Patient Voice Mail

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally.

NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information at

  1. Working Together – Virtually
    BC Patient Safety & Quality Council and PVN – BC 

    Several of our health care and patient partners have asked for a simple one-pager that provides recommendations about transitioning working together from an in-person to a virtual environment. These guidelines include some helpful questions and encouragement to talk together about what works best for you. Download the document here.
  2. Patient & Family Engagement Framework and Decision Flow Chart
    BC Mental Health Substance Use Services – BC
    BCMHSUS has created a handy framework and decision flow chart to help guide meaningful engagement in every aspect of their care, in every setting, by every staff member. These resources provide food for thought as organizations navigate the world of engaging patients, families and caregivers in their work. Find the decision flowchart here and the engagement framework here.
  3. COVID-19: Social Visitation Essentials
    SafeCare – BC 
    SafeCareBC has developed some social visitation essentials for British Columbians that highlight the important elements in a care home or assisted living residence. Find out more at
  4. Sustaining a Focus on Human Experience in the Face of COVID-19
    Special Edition PX Journal, Beryl Institute
     – USA 
    An international, open access, peer-reviewed journal focused on research and proven practices around understanding and improving patient experience, PXJ has over 640,000 article downloads in over 200 countries and territories. The special issue includes 32 articles from more than 90 contributing authors representing over 40 organizations around the world.
    View the Special Issue here:
  5. Webinar: Measuring Engagement: Making Sense of Your Data
    Bang the Table – USA
    Online engagement brings more voices to the table by offering a variety of digital tools to collect feedback and input. With thousands of qualitative and quantitative responses collected each month, it’s important to have the proper tools and strategies in place to efficiently organize and analyze your data. Better data analysis leads to better decision making for your community. Register here to secure your spot!

Author: the BC Patient Safety & Quality Council team

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.