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Because your voice matters.

Word in the Network: The Power of Four Words

Posted • Last updated

Categories: Patient Voice Mail, What Matters to You

PVN has a number of partners in the province who believe in the power of asking what matters, listening to what matters and doing what matters. Individuals and organizations across the world and right here in BC have joined efforts to bring this initiative to the forefront of peoples’ minds. Here are a few examples.

BC Proclaims June 9, 2020 as “What Matters to You?” Day

BC Renal Ramps Up Efforts to Ask, “What Matters to You?”

In partnership with the BC Patient Safety & Quality Council, PVN’s Oversight & Advisory Committee and health care organizations across the province, BC Renal is encouraging its staff and network’s kidney care providers to have these conversations every day. In an effort to do so, they have highlighted materials in their newsletter and continue to ramp up their efforts.


Implementing “What Matters to You” in Northern Health

Patient Partner Sally Rosevear.

Sally Rosevear is an example of how asking the question, “what matters to you?” can create real change in health care. Her bravery and tenacity for wanting something meaningful to happen from her husband’s care journey and untimely death in 2014 led her to work within the system to find a path forward. Sally identified areas of care that were not grounded in the philosophy of person- and family-centred care. In 2016, as a result of Sally pursuing her concerns, Northern Health’s Patient Care Quality Review Board recommended that the organization conduct a patient journey mapping session.

This opportunity gave Sally the chance to share her story and highlight how her journey could have been a different one. But Sally didn’t stop there. She used her passion for change to continue working with Northern Health and her “What Matters to You?” story has evolved into the creation of an online learning module for staff.

This powerful tool enables Northern Health teams to hear firsthand the impact of care that is not focused on the needs of patients or their family members or delivered with dignity and respect. In memory of Jack, Sally wanted to work with Northern Health so they could understand what was important to her. Sally’s dedication and compassion for others, as well as Northern Health’s willingness to be vulnerable and learn from this experience, has blazed a path for others to follow.


Author: the BC Patient Safety & Quality Council team

From Our Community

Laura Klein

Clinical Practice Consultant in Fraser Health

Laura Klein

Seeking the patient perspective doesn’t have to be complicated; it simply entails a commitment to ask and listen. Patient advisors not only bring a valuable perspective but also share original ideas and unique skills. Including the patient and family perspective changes the conversation and aligns the team’s focus towards common goals.