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Because your voice matters.

This Week’s Top 5 Resources – June 9

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Categories: Patient Voice Mail, What Matters to You

We encourage health care providers to have routine “What Matters to You?” conversations with the people they support or care for. Watch this short video of organizations and people around the world coming together and asking these four powerful words. Whether you are a patient in the health care system or a health care provider, here are some resources to help you get started.

NOTE: This is not an exhaustive list and you can find more resources here.

  1. What Matters to You – World Resource Page
    The WMTY.world website is a joint effort between international “What Matters to You?” champions who share a common passion for spreading the movement. They’re committed to freely sharing materials and resources that can help enable health care organizations and individuals to embrace and implement the question into their care. This website provides links to organizations championing “What Matters to You?” downloadable resources and videos of “What Matters to You?” efforts around the world.
    https://wmty.world/
  1. Montefiore Hudson Valley Collaborative’s Implementation Toolkit
    A 52-page interactive toolkit has been developed by Montefiore in New York to help organizations implement “What Matters to You?” programs. The document details the background, importance, change management tips, a patient experience and a staff engagement tracker and resources including case studies, posters, video clips, training materials and podcasts.
    https://bcpsqc.ca/wp-content/uploads/2020/05/MHVC_WMTY-Toolkit.pdf
  1. A Guide to Having Conversations About What Matters 
    This is a comprehensive tool for having conversations that matter, for both health care providers and patients, families and caregivers to help support having “What Matters to You?” conversations with one another. For providers, it discusses the importance of asking, listening and doing what matters and for patients, families and caregivers, it discusses how they can prepare for the question, share what matters and partner with health care providers for action.
    https://bcpsqc.ca/wp-content/uploads/2018/05/ConversationsMatterFINAL.pdf
  1. Conversations that Matter – One Pager
    A short resource for patients and providers that summarizes the Guide to Having Conversations About What Matters; it shares the importance of “What Matters to You?” and guides patients and providers on how to have these important conversations with one another.
    Guide for Patients: https://bcpsqc.ca/wp-content/uploads/2019/04/WMTY-Brochure.pdf
    Guide for Health Care Partners: https://bcpsqc.ca/wp-content/uploads/2020/03/WMTY-2020-3.0-Final.pdf
  1. International “What Matters to You?” Day – Media Kit
    If you would like to help in spreading the word about international “What Matters to You?” Day on June 9, 2020, check out this media kit for resources, sample tweets, Facebook posts and images to share with your network.
    https://bcpsqc.ca/wp-content/uploads/2019/05/Complete.WMTY20-Media-Kit.pdf

Author: the BC Patient Safety & Quality Council team

From Our Community

Jeanette Forman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.