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Because your voice matters.

This Week’s Top 5 Resources

Posted • Last updated

Categories: Patient Voice Mail

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally.

NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information at

  1. Engaging Between Projects
    Bang the Table – International
    Anthea Robinson-Shaw, Bang the Table Practice Lead, hosts a discussion on the benefits of continuous engagement beyond agenda-driven projects. There are useful resources to help you move your engagement planning beyond the project.
  1. Beyond Inclusion: Equity in Patient Engagement
    Simon Fraser University’s Morris J. Wosk Centre for Dialogue – Canada
    This report proposes eight principles to guide the meaningful and equitable inclusion of
    diverse voices when planning and implementing public engagement initiatives that will inform decision-making processes. dialogue/PDF/Beyond%20Inclusion%20-%20Equity%20in%20Public%20Engagement.pdf
  1. Staying Well in Uncertain Times
    Canadian Mental Health Association (CMHA) – Canada
    BCPSQC partnered with CMHA to host a Zoom conference with patient partners to gain feedback and answer questions on how to take of yourself during challenging times. Watch the full recording:
  1. Engaging with Patients and Families by Creating a Virtual Advisory Council
    Nemours – USA

    An interesting look at how one children’s hospital has been working to transition their patient and family advisory group into virtual means.
  1. What is Value-Based Healthcare (VBHC)?
    Canadian Foundation for Healthcare Improvement (CFHI) – Canada

    VBHC is becoming a leading approach to improving patient and health system outcomes around the world as a way of organizing healthcare to transform health outcomes. VBHC is about linking the dollars spent to outcomes that matter to patients, rather than to the volumes of services, processes or products that may or may not achieve those outcomes.

Author: the BC Patient Safety & Quality Council team

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.