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Because your voice matters.

The Power of Four Words: “What Matters to You?”


Categories: Patient Voice Mail

From left to right: Jennifer Vandenberg, Chet Stickle, Carolyn Hesseltine and Kim Burrato assisting the public in documenting what matters to people in their care.

Every night at 1900, people across BC step outside to cheer and make noise to show their appreciation for health care teams on the frontlines during the COVID-19 pandemic. Now, more than ever, stories of inspiration and compassion in health care help us navigate through these challenging times.  Read on to see how you can join in!

International health care movement shares kindness, empathy & compassion

On June 9, we are pleased to support International “What Matters to You?” Day  (#WMTYBC, #wmty20) and will be sharing stories to recognize that the best health care starts with asking the question “What Matters to You? now and every day.

Join us to help spread kindness and compassion by sharing your stories of when you were asked what mattered by a care provider or when, as a care provider, you asked what mattered to a patient, family or caregiver. Use and follow the hashtags #WMTYBC and #WMTY20 on Twitter or share your story on our website answering one of these questions:

  • As a patient, family or caregiver, what positive impact did it have when you were asked what mattered to you?
  • As a health care worker, what positive impact did it have to ask what mattered to a patient, family or caregiver?

Leading up to “What Matters to You?” Day on June 9, we’ll be sharing how people have continued to demonstrate kindness and compassion and connect with each other during these unprecedented times. Our hope is that these stories will inspire you to take the time to ask someone, “What Matters to You?”

“What Matters to You?” Day started in Norway in 2014, with the goal of encouraging meaningful conversations between patients, caregivers, families, and their health care providers. It is a simple question that can have a big impact on the quality of care. When providers have a conversation about what really matters to the people they care for, it helps ensure that health care is aligned with patient preferences, builds trusting relationships between patients, families and their health care providers and advances person- and family-centred care.

Please share your stories here:

Author: Jami Brown

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.