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Because your voice matters.

Staying Virtually Connected in a Physically Distanced World


Categories: Patient Voice Mail

These days, delivering high-quality health care may involve adopting a virtual approach and assisting patients to increasingly use it. Seeing a need, Laura Parmar, a physician quality improvement coach with Northern Health, reached out to the BC Patient Safety & Quality Council, which administers PVN. They delivered a one-hour, interactive Zoom training session which was attended by 19 patient partners from the Northern region in mid-April.

The session focused on transitioning online and using Zoom on your device to connect with others. The goals for this session were to:

  • Introduce participants to Zoom’s basic features
  • Attend an interactive practice Zoom meeting
  • Learn how virtual care is being delivered during COVID-19

An overview of the basics included understanding the platform’s audio and video settings, privacy, confidentiality and using Zoom for virtual appointments. Participants were asked to practice using different features, changing their backgrounds, virtually applauding and completing an online poll. This session was geared towards people new to videoconferencing that wanted a soft introduction and warm welcome to the virtual world.

With a successful session under our belt, we’ve expanded this opportunity to patient partners across the province. Stay tuned as we continue to navigate the virtual world and help you stay connected.

Author: Cathy Almost

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.