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Our Volunteer Agreement Has Been Updated – Learn More!

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Categories: News & Events

You probably remember signing our Volunteer Agreement (VA) when you joined PVN, right? The VA is an essential tool to outline the responsibilities and supports available for volunteers, ensuring that they’re aware of the expectations when participating in engagements. After feedback, we decided to update the VA to make it even more helpful for everyone in our Network. Here we explain the changes and how they impact your participation as a patient partner.

What is the Volunteer Agreement and how it’s used

The Volunteer Agreement is signed by the patient partner when they join the Patient Voices Network. It ensures that you know what support you can expect from us as well as your responsibilities as a PVN volunteer. Signing the VA means a joint commitment between yourself and PVN:  you agree to your responsibilities as a PVN volunteer and we agree to support you with those responsibilities within a safe and respectful environment.

So what changed in the Volunteer Agreement?

In the updated version, we’ve added a new section named Volunteer Conduct Management Process. What this means is that in the rare case that a PVN Patient Partner is unable to meet the expectations outlined in their signed agreement, we will guide them through a staged process to review and correct the issue. The update to the Volunteer Agreement ensures that you know what support you can expect from us!

Would you like more information? Reach out!

There are many answers to questions about the Volunteer Agreement – and participation in the Patient Voices Network in general – in the FAQ page on our website.  And if you have any further questions about the changes, we’re more than happy to address them with you! Please reach out to one of our Engagement Leaders and they’ll be able to help provide more clarity.

Author: Shannon Sahota

Shannon is a Project Coordinator with the Patient & Public Engagement team at the BC Patient Safety & Quality Council.

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.