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Because your voice matters.

Introducing Cassy Mitchell, our New Engagement Leader!

Posted • Last updated

We are pleased to welcome Cassy Mitchell as the new Engagement Leader in Northwest BC!

Cassy joins the BC Patient Safety & Quality Council as part of the team that supports PVN. She is taking over for Anthony Gagné, who recently took on another position within the Council.

Cassy brings a wealth of experience and knowledge to the Council, as both a patient and a health care provider. She originally became involved with PVN as a patient partner, and was part of PVN’s Oversight & Advisory Council for over a year. She has a Master’s degree in Health and a diploma in gerontology. When she emigrated to Canada from the UK in 2008, she worked for Northern Health as a nurse and supported public health information systems, before moving to a role with the Haisla Nation.

Cassy is excited to bring her skills to the team at the Council and to support PVN in a different capacity. She says “I feel it is important that health care organizations get to hear the patient experience when implementing change. I appreciate the challenges that can be faced by patients living in the North and the additional challenges faced by Indigenous populations.”

Welcome aboard, Cassy!

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.