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Because your voice matters.

Introducing Cassy Mitchell, our New Engagement Leader!

Posted • Last updated

We are pleased to welcome Cassy Mitchell as the new Engagement Leader in Northwest BC!

Cassy joins the BC Patient Safety & Quality Council as part of the team that supports PVN. She is taking over for Anthony Gagné, who recently took on another position within the Council.

Cassy brings a wealth of experience and knowledge to the Council, as both a patient and a health care provider. She originally became involved with PVN as a patient partner, and was part of PVN’s Oversight & Advisory Council for over a year. She has a Master’s degree in Health and a diploma in gerontology. When she emigrated to Canada from the UK in 2008, she worked for Northern Health as a nurse and supported public health information systems, before moving to a role with the Haisla Nation.

Cassy is excited to bring her skills to the team at the Council and to support PVN in a different capacity. She says “I feel it is important that health care organizations get to hear the patient experience when implementing change. I appreciate the challenges that can be faced by patients living in the North and the additional challenges faced by Indigenous populations.”

Welcome aboard, Cassy!

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.